Our reception, administration and accounts teams work across all of our clinic locations. If you have a question regarding your account or want to book an appointment, please phone (03) 7379 1900 or 1300 13 16 19.


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Jenny Woollard

Chief Operations Officer (BSc, GradDip Audiology)

An audiologist by profession, Jenny now acts as Chief Operations Officer for this family run business. Jenny is the first point of call for all NeuroRehab Allied Health Network enquiries and welcomes any questions you may have. Jenny is able to provide information about our full range of services and advise applicable treatment costs.


Accounts & Payroll

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Sheridan B.

Accounts Manager

Sheridan is NeuroRehab Allied Health Network’s Accounts Manager, operating out of our Deer Park clinic. Sheridan is qualified in Bookkeeping and Accounting and is here to help with any of your funding, fees or accounts enquiries.

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Christine W.

Accounts Officer

Christine has worked in the banking industry for 20 years in customer service and administration. She has experience in accounts receivable/payable and administration for various businesses.

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Adam G.

Accounts Officer
(Dip Acc)

Adam has a Diploma of Accounting from Victoria University Polytechnic (2020). He is analytical and enjoys problem solving and applying these skills in an industry with positive community outcomes. Formally employed in hospitality management and front of house, Adam enjoys going out to new music venues, restaurants and bars, as well as mixing fancy drinks at social events. Music is a lifelong passion, whether playing or listening. Adam believes exercise is important for life balance, so enjoys training regularly and taking part in fun runs in and around Melbourne.

Christine R.

Accounts Payable Officer
& Bookkeeper
(CPA)

Christine is a Certified Practising Accountant (CPA) and a member of CPA Australia. She has a Bachelor’s Degree in Accounting and 15 years of experience in finance. Christine was delighted to join NeuroRehab after taking a break from finance to focus on her important role as mother to her small children. She loves to eat, sleep and spend time with her family, her greatest treasure.


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Kirrilly

Accounts Assistant

Kirrilly is one of our friendly Accounts Officers at NeuroRehab.

Christine S.

Payroll Officer

Christine has 16 years experience working in payroll. She has worked in a variety of small business administration roles; from hospitality to horticulture to global logistics and alongside other management roles, has performed a payroll function for each business. I enjoy supporting staff with an understanding of their entitlements. Outside of work, Chris enjoys gardening and, specifically, growing food, spending time with family and walking her goofy dogs, a Labrador and a golden retriever.

Zoey C.

Purchasing Officer

Zoey is coming from a background in international nursing. She is a member of the Chartered Institute of Procurement and Supply (CIPS) and has a level 2 procurement and supply certificate. She has experience in IT and brings a wealth of knowledge to the team creating seamless procurement and product purchasing. Outside of work, she likes to spend time cooking and singing. Zoey says: "there is never the same day in working in procurement” 

Chantelle T.

Accounts Assistant

Chantelle has experience working in tax accounting, sports coaching and remedial massage. She holds a Cert IV in Bookkeeping and a Diploma in Remedial Massage. Her journey into health started with great fascination of the human body, particularly the nervous system. Chantelle’s spare time is mostly spent with her family and their pets or at the gym with friends. Chantelle says “I am excited to combine my interests into one position with such a great team.”


Dawn N.

Payroll Team Leader

A very warm welcome to Dawn, who recently joined the team.

 
 
 

Team Member Services

James B.

Head of People and Culture (MIM, GradCertIR, GradCertPsy, BPsych)

With extensive people and corporate management experience across the public and community health sector, James joins NRAHN with a wealth of expertise in developing leadership capability. James has quickly evolved his career in people management, specialising in employee relations and more recently having led multi-disciplinary corporate service portfolios across state and national capacities. With a people and empowerment focused approached, he has immense passion in fostering positive, diverse and inclusive work environments.

Vanessa A.

Team Integrity Officer
(Cert III Business Management, AdvDipHRMgt)

Vanessa is a true HR evangelist, experienced in both ER and IR matters. Vanessa is engaging and approachable. She naturally draws people in by developing trust and rapport. Vanessa is extremely passionate about promoting and building a positive and encouraging work environment. She is also keen to develop and expand her skills in various areas of HR. Vanessa likes to paint in her free time and is a big fan of ice-skating and travelling to new countries. Vanessa says, “I am always open for queries and happy to assist our team with everything related to the HR department.”

Tom D.

Team Creation Officer
(B Business)

Tom has previously worked in disability employment services and corporate recruitment. Tom is a car enthusiast and enjoys regularly going to the gym. He says, “I am passionate about being able to help select the right candidate that will improve the services our clients with neurological conditions want and need.”

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Lee R.

Organisation Integrity Officer
(Adv Dip OH&S, Lead Auditor)

Lee is an experienced administrator who is passionate about Quality and OH&S Management. Having worked in various industries, including FMCG, Transport & Logistics and Chemical Engineering, Lee is now enjoying working in the Allied Health industry. Lee gets excited when passing an audit, and achieving a high level of compliance, but also enjoys the continuous improvement aspects of her role. Lee enjoys attending live music events with friends and playing golf. Lee says, “There is nothing better than working with a team of like-minded people, all striving to be the best in their industry”.


Genevieve D.

Communications and Marketing Officer
(BAPhotog, HonsFineArts, MOGlobalMedia&Comms)

Genevieve has completed a Bachelor of Photography and Honours in Fine Arts. She is currently completing a Master of Global Media and Communication at the University of Melbourne. Gen has been working in communications for over a year, having spent the last year working for a state sporting organisation. Gen is passionate about all things creative – she has a woodworking workshop set up at home and obsesses over a range of different crafts. Genevieve also plays women’s football for the University of Melbourne and enjoys spending time at the gym. Gen says, “I enjoy being able to use my creativity to develop more accessible communications for all”.

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Katie S.

Clinical Quality Project Officer

Katie completed a Bachelor of Physiotherapy with Honours at La Trobe University in 2011. Since then she has been working in a variety of roles across the private and public health systems, with most of her time spent in rehabilitation. Katie has experience working with clients following stroke, brain injury and other neurological conditions including Guillain Barre. She also has experience in chronic pain and orthopaedic conditions. Prior to joining NeuroRehab Allied Health Network Katie gained significant experience with neurological clients as part of her role on the Acquired Brain Injury Unit at the Royal Talbot Rehabilitation Centre. Katie has a keen interest in research and has been involved in multiple published studies investigating physiotherapy services and falls management. Katie recently moved into the role of Clinical Quality Project Officer.

 
 

Customer Engagement

Kim T

Kim T.

Head of Customer Relationships

With a lifetime of experience in customer and community relations, Kim has a love for continually improving the NRAHN client experience. She works closely with our therapy teams to optimise service opportunities and offers a supportive approach to ensure our clients and their care teams feel welcome and understood. Kim leads our Customer Relations, Client Services, Intake and Team Culture systems and is always very happy to be of assistance, listen to feedback, or get excited about a great idea. Kim says, “In my spare time I am enjoying the challenge of restoring and renovating a historic church in regional Victoria, which I look forward to calling home one day”.

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Jane P.

Customer Engagement Manager
(Adv. Dip DWk)

Jane offers over 30 years of experience in service delivery within the disability sector, supporting people to live the lives of their choosing. Jane loves music, food and wine and spending time with family and friends.

Lily W.

Lilly W.

Customer Engagement Team 2IC
(BHSc, MExSc)

Lilly has an extensive history working in elite sport, with eight years of experience as a Strength and Conditioning Coach and Sports Scientist across the NAB, VFLW and AFLW leagues. She is currently working as the Sports Scientist for the AFLW North Melbourne team. Lily is passionate about having a positive impact in the lives of those she works with and assisting in the achievement of their goals. Lily says, “I enjoy spending time with my family and friends, which will often involve cheese and wine, and exploring and adventuring around Victoria.”

Chris L.

Client Liaison and Feedback Officer

A very warm welcome to Chris, who recently joined the team.


Kelly G.

Kelly G.

Access Officer

Kelly has been in the medical field for over eight years and finds it a very rewarding career. She loves seeing clients improve and being a part of the journey with them. Kelly also enjoys spending time with family and friends and also her beautiful German Shepherd. She is also a crazy Hawthorn supporter.

Tara C.

Tara C.

Access Officer
(BHRhSc)

Tara has a Bachelor of Health and Rehabilitation Science. She has experience in various health and fitness and public health settings. Tara works in the intake team and is currently studying to be an Exercise Physiologist. Tara has previously worked in the aquatic and fitness industry. Outside of work, she loves spending time with her family, dogs, hiking, traveling, and working on home DIY projects. Tara says, “I love being able to help people live a fulfilling life”.

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Cherese H.

Client Services Officer
(BHSc)

Cherese completed a Bachelor of Health Sciences, with a double major in Rehabilitation Counselling and Health Promotion, in 2019 at La Trobe University. She enjoys her role as part of the Intake team and is happy to answer any questions you may have.

Natasha G.

Natasha G.

Client Services Officer

Natasha is a member of our administrative team. She is currently in her fourth year of a Bachelor of Law (Honours) and Psychology (Honours) at Victoria University. Natasha has a passion for helping people in any way she possibly can. Through her studies she hopes to become a Clinical Neuropsychologist.


Iolanda L.

Cient Services Officer

Iolanda has been working in the Health and Medical Sector for over 20 years. Outside of work, she loves spending time with family and friends. Most of her weekends are spent watching her son play soccer and her daughter dance. Iolanda says, "I love watching my children reach their goals, I am very proud of them both". She is also a crazy Essendon supporter. 

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Maria M.

Client Services Officer
(Cert IV AHA)

Maria is one of our friendly and enthusiastic COVID Safe Officers. She has experience in customer service, administrative support and allied health programs. Previously working in reception at NeuroRehab, Maria had a rewarding experience with the team and clients, and her goal is to continue making a positive contribution and provide support from the COVID Safe Team. Maria intends to undertake further study within the allied health industry. She also speaks Spanish.

Hailey C.

Client Services Officer

Hailey has many years of experience in customer service and especially loves working in Allied Health where she gets to see people succeed at their goals. Hailey says, “I spend my spare time attending concerts and playing games and I absolutely love my two puppies, Neville and Albus.”

Brittany G.

Client Services Officer

Brittany is our welcoming receptionist at the Werribee clinic. She has worked in customer service for over 10 years and has a passion in helping our clients. She also has more than 5 years experience as a qualified hairdresser and has completed a Certificate 2 and 3 in Hairdressing. Brittany’s favorite part about being able to work at NeuroRehab Allied Health Network are the warm and friendly interactions she has every day with clients and team members. In her spare time Brittany loves going on adventures to explore new places and spending time with her family and friends. Brittany says, “To be able to be part of a client’s journey and see them achieve their goals and help them maintain independence is incredibly rewarding”.


Reception & Administration

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Gail L.

Reception Manager

Gail is NeuroRehab Allied Health Network’s friendly receptionist at our Deer Park clinic. If you have any questions about the range of services we offer at our clinics or through our home visit service, Gail is here to help.

Nicole H.

Reception Assistant Manager

Nicole has been working in admin and reception for over 20 years. She has done this while being a loving mother to 4 kids. Nicole provides quality heart-felt care in a calm and professional manner. She loves facts and learning and is always ready to share what she has learnt from reading or from her Autistic son. She is very respectful and understanding of people and how they see and believe things. She is happy to learn and listen to your concerns and queries. Nicole loves music, going for runs and playing with her dogs. Nicole says, “I am always happy to be a listening ear to anyone who needs it”.

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Rene B.

Receptionist

Rene has spent the 18 years as a Weight Watchers Coach, supporting people with their health and wellbeing goals. She also has experience in Audiology and Osteopathy reception and administration support. She has a passion for living a healthy lifestyle and for inspiring others to build healthy habits and achieve milestones on their wellness journey. Rene says:, “In my spare time I love catching up with family and friends. To keep balance in my life I love walking my furry friend every morning and joining Body Balance, Pilates and Yoga classes.”

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Ashleigh H.

Receptionist

Ash is our friendly receptionist at our Tullamarine clinic. She has many years of experience in customer service. Ash loves to spend lots of time with her close-knit family and to go camping and travel. She absolutely adores her three fur babies: cats Link & Zuko and dog Teddy. Ash says, “NeuroRehab is such a caring, meaningful workplace and I am very proud to work with such inspiring people. I can’t wait to cheer on all the amazing clients who come through our doors as they work to achieve their goals.”


Christina T.

Receptionist

Christina is currently a pre-service teacher, graduating with a Bachelor of Education (Primary & Disability) in 2023. She is passionate about educating individuals and wants to have a positive influence in people’s lives. Christina says, “Working at NeuroRehab is an amazing experience that will be useful as I am studying to be a special needs teacher. I love the clients I get to talk to everyday”.

 

Kate G.

Receptionist

Kate has over 20 years of experience in Hospitality and Administration. She has a Certificate III in Hospitality and a Certificate IV in Leisure and Health. She is passionate about helping people and she strives daily to ensure all clients feel they are a part of the Albury family. Kate finds joy in her volunteer work and has been a Palliative Care and St Vincent De Paul volunteer for many years. Kate has recently relocated to Albury and is loving the area. Outside of work, Kate is a professional singer and is currently completing her first album. She enjoys attending the gym and gardening. Kate says, “I am overjoyed to be part of such a supportive and cooperative reception team which operates like a well-oiled machine”.

Danielle O.

Receptionist

Danielle has extensive experience in customer service. She loves being able to help clients to manage their time at NeuroRehab and also to help them live their best lives. Outside of work, she loves spending time with her family, friends and her dog, Millie. Dani says "I love seeing our clients enjoying their time here at the clinic, and seeing them progress with their goals".

Oliver L.

Receptionist

Oliver has a Bachelor of Psychological Science from Deakin University and is currently working through a Psychology Honours year. He has previously worked in disability support, picture framing and automotive. Oliver is passionate about helping people reach their goals and creating an environment wherein everyone can thrive. Outside of work, he enjoys riding motorcycles, reading, cooking, and keeping fit.

 

Alana P.

Receptionist

Alana has many years experience in customer service and loves being a small part of their people’s journey at NeuroRehab. Outside of work Alana loves to spend time with her family and also enjoys being a part of the online gaming community. Alana says “Teamwork makes the dream work”

Krissa D.R.

Reception

 
 

Facilities Coordination

Karen W.

Facilities Coordinator

Karen has over 15 years experience in adult education and development, customer service and Human Resources. She has a Certificate IV in Workplace Health and Safety and Certificate IV in Frontline Management. Karen has previously worked in Human Resources, Workplace training and Assessment settings and is a qualified Swim Instructor. She is passionate about being able to assist people to further develop their skills and knowledge, in areas that will enhance their life. Outside of work, she enjoys spending time with family and friends, going on bush walks and reading.